Booking Conditions

1. To confirm any bookings we require a minimum deposit of one nights accommodation (non refundable) and can accept payment by credit or debit card with the card holders name & address.

2. Once a booking has been confirmed a contract is entered into by both parties and any cancellation or amendments are subject to the following charges. Cancellation: - More than 48 hours prior to arrival the first nights accommodation will be charged.  Less than 48 hours prior to arrival time you may be charged up to the full value of your booking.  We shall endeavor to meet any amendments requested to a booking and keep the cost change to a minimum but it could incur an administration fee depending on the changes made.

3. We advise that you purchase suitable travel insurance that would cover any cancellation charges incurred.

4. We operate a minimum stay policy all year round of 2 nights at the weekends or 3 nights over Bank Holidays or longer periods during major events & conferences. Any special rates on offer do not apply for Bank Holidays or Conference periods.

5. For the comfort of other guests, we regret that we do not accept pets, children under 12 years old or any group bookings including any part of Hen or Stag weekends. 

6. Due to the requests of the majority of our guests and for your safety the Genevieve Hotel is a non smoking establishment.

7. Check-in times for any booking must be between 4.00pm and 9.00pm unless otherwise previously agreed.  If this cannot be met for whatever reason we shall treat the booking as cancelled and any deposits retained unless you contact us to inform us of the changes immediately.

8. Check-out time is 11.00am.

For any further information please telephone or email us and we shall be happy to help you.